313bd Privacy Policy

Introduction

313bd operates as a trusted online casino and sportsbook platform serving players across Bangladesh. We understand that when you register and play with us, you entrust us with sensitive personal and financial information. This Privacy Policy sets out in clear terms how we collect that information, the purposes for which we use it, the conditions under which we may share it, and the rights you have over your own data.

By accessing or using the 313bd website and its associated services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform. This policy applies to all users regardless of whether they access 313bd from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other location within Bangladesh.

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via a prominent notice on the 313bd website. Continued use of the platform after such notice constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

Information We Collect

313bd collects information about you through several channels during your interaction with our platform. The categories of personal data we may collect are detailed below, grouped by how they are obtained.

Information You Provide Directly

• Full name, date of birth, and nationality — required to verify your identity and confirm you are aged 21 or above.
• Email address and mobile phone number — used for account notifications, security alerts, and customer support communications.
• Residential address — collected during KYC verification to comply with responsible gaming obligations.
• Government-issued identification documents, such as a National ID Card (NID), passport, or driver's licence, uploaded during the account verification process.
• Financial details including your preferred payment method — for example, your bKash, Nagad, or Rocket mobile money account number — used to process deposits and withdrawals.

Information Collected Automatically

• IP address, device type, operating system, and browser version — used to detect suspicious access patterns and ensure platform security.
• Cookies, local storage, and session identifiers that allow our platform to remember your preferences and maintain an authenticated session.
• Referral URLs and traffic source data that indicate how you arrived at the 313bd website, used to improve our marketing and user experience.
• Gameplay logs including game sessions, bet amounts, win/loss records, and timestamps — retained for dispute resolution and responsible gaming monitoring.

Information From Third Parties

• Identity and address verification data returned by KYC service providers used to confirm your identity against official Bangladeshi records.
• Fraud and risk signals from payment processors including bKash, Nagad, Rocket, Visa, and Mastercard, used to prevent unauthorized transactions.
• Publicly available information used to comply with responsible gaming standards, for example, self-exclusion lists maintained by relevant bodies.

How We Use Your Information

313bd processes personal data only for legitimate purposes directly connected to operating a safe and fair online gaming platform. The table below maps each data category to its primary use.

Sharing Your Information

313bd does not sell, rent, or trade your personal information to third parties for commercial gain. We may, however, share data with trusted partners under strictly controlled conditions and only to the extent necessary to deliver our services or comply with legal obligations:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transaction data required to process your financial instructions.
• Identity verification partners — KYC service providers receive document images and personal details solely to confirm your identity and age.
• Technology and hosting providers — infrastructure partners may process data on our behalf under binding data-processing agreements that mandate strict confidentiality.
• Legal authorities — we may disclose personal information to law enforcement, courts, or regulatory bodies when required to do so by applicable law or to protect the rights, property, or safety of 313bd, its users, or the public.

Payment & Financial Data

313bd facilitates deposits and withdrawals exclusively through trusted Bangladeshi payment channels including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and major card networks. When you initiate a financial transaction, the payment gateway receives the minimum data set required to authenticate and complete that transaction. 313bd does not store full card numbers or mobile banking PINs on its servers.

All financial data transmitted between your device, the 313bd platform, and payment partners is protected by SSL/TLS encryption. Transaction records are retained for a period consistent with our legal obligations and responsible gaming compliance requirements. If you have concerns about a specific payment transaction, please contact our support team at [email protected].

Cookies & Tracking Technologies

313bd uses cookies, web beacons, and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather aggregated analytics about how users interact with our website. This information helps us improve the gaming experience for all players in Bangladesh.

Types of Cookies We Use

• Essential cookies — strictly necessary for the website to function. These include session authentication tokens and security cookies. They cannot be disabled.
• Analytics cookies — collect aggregated, anonymised data about traffic patterns, device types, and feature engagement to help us optimise the 313bd platform.
• Preference cookies — store your language selection, display settings, and other personalisation choices so you do not have to re-enter them on every visit.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the 313bd platform, including your ability to log in and maintain an active session.

Data Retention

313bd retains personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. In practice, this means that account information — including KYC documents, transaction records, and gameplay logs — is retained for the lifetime of your active account and for a minimum period of five years after account closure, in order to meet our legal and responsible gaming obligations.

When the retention period expires, data is securely deleted or anonymised so that it can no longer be linked to any individual. If you request deletion of your account before the minimum retention period has elapsed, we will restrict active processing of your data but may be required to retain certain records until our legal obligations are satisfied.

Your Rights

As a user of 313bd, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request.

• Right of access — you may request a copy of the personal data we hold about you, including a summary of how it is being used.
• Right to rectification — if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure — subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing — you may ask us to pause the processing of your data while a dispute is investigated or while you verify its accuracy.
• Right to withdraw consent — where processing is based on your consent (for example, receiving promotional emails), you may withdraw that consent at any time by contacting support or updating your account preferences.

We will respond to all valid data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay.

Security of Your Data

313bd implements a layered security architecture to protect your personal and financial data. Our measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, two-factor authentication options for user accounts, regular security audits and penetration testing, and access controls that restrict internal staff access to personal data on a strict need-to-know basis.

While we take all reasonable precautions to safeguard your data, no online platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your own account credentials. If you suspect your account has been compromised, please change your password immediately and contact our support team at [email protected].

Third-Party Links

The 313bd website may occasionally reference third-party services such as payment providers or game studios. 313bd is not responsible for the privacy practices of those external entities. We encourage you to review the privacy policies of any third-party service you interact with independently, as their data handling practices may differ materially from ours.

Children's Privacy

313bd is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided personal information to 313bd, please contact us immediately at [email protected] so that we can take appropriate action.

Age verification is a mandatory step in our account registration and KYC process. Any account found to belong to a user under 21 years of age will be suspended immediately, all pending withdrawals will be frozen pending review, and the matter will be referred to our responsible gaming team.

Changes to This Policy

313bd may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will post a clearly dated revised version on this page and, where appropriate, send a notification to your registered email address. The date shown in the 'Effective Date' field at the top of this page reflects when the current version was last updated.

Your continued use of the 313bd platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. If you disagree with the revised policy, you should discontinue use of the platform and may request account closure by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 313bd handles your personal data, please reach out to our dedicated support team. We are committed to resolving privacy queries in a timely and transparent manner.